773 One-Minute Manager Ken Blanchard Luvs Southwest Airlines! VIDEO INTERVIEW

Today’s Guest: Ken Blanchard, author, The One-Minute Manager, Lead With Luv

Mr. Media is recorded live before a studio audience of CEOs who have an entire shelf devoted to Ken Blanchard’s books but who obviously haven’t read any of them… in the NEW new media capital of the world… St. Petersburg, Florida!

Part 1 of 2
 

Lead with LUV: A Different Way to Create Real Success, Ken Blanchard, Colleen Barrett

Order from Amazon.com by clicking the book cover above

This year, my friend Cliff is celebrating his 10th anniversary as a flight attendant with Southwest Airlines. By coincidence, we had dinner with our wives this past Saturday night and I got to pepper him with questions about his employer.

For the same reason that Southwest is always one of the two airlines I prefer to fly when I have a choice, Cliff raved about Southwest and how well it treats both passengers and employees.

And, coincidentally, the company had already provided him with a copy of the new book, Lead with LUV: A Different Way to Create Real Success by legendary management consultant Ken Blanchard and retired Southwest Airlines president Colleen Barrett.

KEN BLANCHARD audio excerpt: “Southwest Airlines is over 80 percent union. Herb said, ‘I love unions — as long as the union allows (employees) to sit on the same side of the table as me…’ It is so key to treating your employees as business partners.” 

Co-written by the author of The One Minute Manager and a woman who rose from Herb Kelleher’s executive legal secretary to his number two at Southwest, Lead with Luv captures the customer centric commitment at Southwest. It’s organized as a chatty interaction between the authors and is another must-read for Blanchard and Southwest fans.

This is Ken Blanchard’s second visit to Mr. Media and I hope there will be many more yet to come.

LISTEN! Ken Blanchard’s first visit to Mr. Media (September 8, 2009)

Ken Blanchard WebsiteTwitterFacebookYouTubeOrder Lead with LUV from Amazon.com

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Part 2 of 2
 


Mean Business: How I Save Bad Companies and Make Good Companies Great, Albert J. Dunlap, Chainsaw, Mr. Media Interviews

Mean Business: How I Save Bad Companies and Make Good Companies Great by Albert J. Dunlap with Bob Andelman. Order your copy now by clicking on the book cover above!


 

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About Mr. Media® Interviews-Bob Andelman

Bob Andelman is the host and producer of Mr. Media® Interviews. He is also the author or co-author of 16 books, including The Wawa Way with Howard Stoeckel, Building Atlanta with Herman J. Russell, Fans Not Customers with Vernon W. Hill, founder of Commerce Bank and Metro Bank UK, Mind Over Business with Ken Baum, The Consulate with Thomas R. Stutler, The Profiler with Pat Brown, Built From Scratch with the founders of The Home Depot, The Profit Zone with Adrian Slywotzky, Mean Business with Albert J. Dunlap, and Will Eisner: A Spirited Life. Click here to see Bob Andelman's Amazon Central author page. He is a member in good standing of the American Society of Journalists and Authors (member page).